Talk with us: 03 8658 1515 info@independencehc.org
Mon - Fri 8:00 - 18:00 / Sunday 8:00 - 14:00
search Created with Sketch Beta.
Join Us arrow-right
Have an Question? 03 8658 1515
Need Any Help? info@independencehc.org
Need Any Help? 17 Oscar Circuit Roxburgh Park, VIC 3064

Participation Satisfaction Survey

Hello and thank you for being a part of IHC!

At IHC, we are committed to providing you with the best support. Your confidential feedback in this survey is important for our improvement and will not impact your services. You are welcome to ask for help from someone you trust or our team to complete it.

Participant Satisfactory Survey
press Enter

Section A: Your Choice, Control, and Rights

1. Do you feel supported to make choices about your life and the support you get?
2. Are you happy with the level of choice and control you have in how your supports are delivered? (For example, what you do, when you do it, or who supports you.)
3. Do you know your rights and who to talk to if you need help making a decision?

Section B: Your Safety and Privacy

4. How safe and protected do you feel when you are with your Support Worker(s)?
5. Do you feel that your private information is kept safe and confidential by IHC?

Section C: Your Supports, Support Worker(s), and Goals

6. How happy are you with your Support Worker(s)?
7. Does your Support Worker(s) help you reach your goals?
8. Is your Support Worker(s) reliable? (e.g., Is your Support Worker on time for work? Does your Support Worker deliver your supports as planned?)

Section D: Communication, Complaints, and Feedback Processes

10. When you started with us, how was the process of signing up and understanding the documents provided to you? Was it clear and accessible?
11. Were you involved in the development and review of your personalised plans and documents such as your Support Plan, PEEPs, Service Agreement, etc.?
12. Do you know how to make a complaint or give IHC feedback?
13. If you have made a complaint or given feedback, were you satisfied with how it was handled?

Section E: Overall Satisfaction

14. On a scale of 1-5, how likely are you to recommend IHC to a friend or family member?

Use Shift+Tab to go back

Powered by
►
Necessary cookies enable essential site features like secure log-ins and consent preference adjustments. They do not store personal data.
None
►
Functional cookies support features like content sharing on social media, collecting feedback, and enabling third-party tools.
None
►
Analytical cookies track visitor interactions, providing insights on metrics like visitor count, bounce rate, and traffic sources.
None
►
Advertisement cookies deliver personalized ads based on your previous visits and analyze the effectiveness of ad campaigns.
None
Powered by